Refund policy

Damaged or wrong goods:
Down to Earth will gladly replace or refund damaged, incorrect or otherwise dissatisfactory products, at our cost. Please send a photo of the product, in order for the replacement or credit to be issued.

Product expiry:
Down to Earth won’t replace or refund products for reasons of expiry. All products dispatched from Down to Earth will carry at least 6 months on the best before date.

Returns:
Your peace of mind matters. If you are not happy, we’ll gladly accept returns on unopened, unused products in their original packaging within 30 days. We’ll pay for the courier to collect the return, and once it reaches us, your refund or credit note will be processed within 48 hours.